F.A.Q

 

Subscriptions
I have just subscribed to your service. When can I expect to receive my magazines?
How can I pay my subscription?
What is the duration of my subscription?

General Informations
How can I reach customer service?
How do I change my address?
Who can benefit from your service?
Is it possible to temporarily suspend the delivery of my magazines?
What are the payment methods?

Renewal
How can I renew my subscription?

Shipping and Handling fees
Do I pay additional charges for shipping and handling?

Orders
How do I report an error in my order?
Do I have to make a new selection each month?
Can I order a single magazine or do I have to order more than one magazine at a time?
Can I order multiple copies of the same magazine?
How many magazines can I order?
Is it possible to order more than one package at the same address or for the same subscriber?
Can I add more magazines to an order during the year?
How can I add a magazine to my order?

 

 

I have just subscribed to your service. When can I expect to receive my magazines?

 

If your order has been submitted before the 5th, you will receive your first shipment between the 25th of this month and the 7th of the following month.

 

 

 

How can I pay my subscription?

 

You must fill in and return the detachable part of your notice with your credit card number, or send a cheque or money order within thirty (30) days of reception of your first shipment.

 

 

 

What is the duration of my subscription?

 

The minimum subscription is one (1) year. Get 10% off the regular price if you select a three (3) year subscription.

 

 

 

 

How can I reach customer service?

 

 

By phone: 514-333-6136 or toll-free 1-800-391-3707.

 

Business hours are from 8:30 am to 4:30 pm (EST), from Monday to Friday.

 

You can also contact us by email at the following address: subscription@pressecommerce.com

 

 

 

How do I change my address?

 

Four methods are available:

 

- Contact us by phone at 514-333-6136 or toll-free at 1-800-391-3707 during business hours. Business hours are from 8:30 am to 4:30pm (EST) from Monday to Friday.

- Contact us by email at: Subscription@pressecommerce.com

- Fill in the detachable portion of your notice and return it by mail.

- Visit our online service center at www.pressecommerce.com/services.

 

 

 

Who can benefit from your service?

 

 

Presse Commerceís service is only available to businesses, business professionals, schools, institutions and health professionals.

 

 

 

Is it possible to temporarily suspend the delivery of my magazines?

 

 

For temporary or seasonal needs, such as summer vacation* no comma for example, Presse Commerce offers two advantageous solutions to our customers: the retention or temporary suspension of your deliveries.

 

Retention of subscriptions: Presse Commerce offers to keep your packages for a predetermined period of time. Thus, it will be possible to recover all of your publications upon the resumption of your operations.

 

Suspension of subscriptions: Suspend your subscription temporarily for the duration that suits you. Please note that during the suspension period, you will not receive the magazines that are normally distributed and that the duration of your subscriptions will be readjusted.

 

Please visit our online service center at the following address: www.pressecommerce.com/services

 

 

 

What are the payment methods?

 

You can pay your subscription by credit card (Visa, Mastercard or American Express), as well as by cheque or money-order.

 

 

How can I renew my subscription?

 

 

By contacting our customer service:

 

 

By phone at 514-333-6136 or toll-free 1-800-391-3707 during business hours.

By email at: Subscription@pressecommerce.com

Simply return the subscription notice

 

 

Do I pay additional charges for shipping and handling?

 

Yes. A handling fee of $8.99 will be charged. The shipping charges are determined by the delivery address and could result in additional charges.

 

 

How do I report an error in my order?

 

 

 

Contact our customer service:

 

 

- By phone at 514-333-6136 or toll-free 1-800-391-3707 during business hours.

- By email at: Subscription@pressecommerce.com

 

 

 

Do I have to make a new selection each month?

 

 

No, the Presse Commerce subscription service is flexible. You can keep the same selection or add titles to your selection if needed.

 

 

 

Can I order a single magazine or do I have to order more than one magazine at a time?

 

 

The minimum annual purchase required is $185. You must build your selection in order to reach this amount. You can also opt for one of our targeted selections to suit your business type.

 

 

 

Can I order multiple copies of the same magazine?

 

 

Absolutely, as long as the minimum annual purchase of $185 is reached.

 

 

 

How many magazines can I order?

 

 

You can order as many magazines as you want as long as it meets the minimum annual purchase of $185.

 

 

 

Is it possible to order more than one package at the same address or for the same subscriber?

 

 

Yes! There is no restriction.

 

 

 

Can I add more magazines to an order during the year?

 

 

Yes, but you will have to pay the balance due within 30 days on your account by cheque, money order or credit card (Visa, Master Card, American Express).

 

 

 

How can I add a magazine to my order?

 

 

By phone: 514-333-6136 or toll-free at 1-800-391-3707 during business hours.

By email at: Subscription@pressecommerce.com

By visiting our online service center at the following address: www.pressecommerce.com/services